Privacy Policy

At B-Fi Networks, your privacy is our priority. This Privacy Policy explains how we collect, use, and protect your information when you use our website (www.bfinetworks.com) and subscribe to our services.

1. Information We Collect

We may collect the following types of information:

1.1 Personal Information: Includes name, address, phone number, email, and payment details provided during account registration, subscription, or communication with us.

1.2 Network Usage Information: Includes data on your usage of our services, such as bandwidth consumption, browsing patterns, and device information (IP address, MAC address).

1.3 Technical Information: Includes system logs, connection diagnostics, and performance metrics to ensure reliable service.

1.4 Cookies: We use cookies and similar technologies to track your activity on our website and improve user experience.

2. How We Use Your Information

2.1 To provide, manage, and improve our services, including installation, maintenance, and customer support.

2.2 To process payments, manage subscriptions, and notify you of billing information.

2.3 To enhance network performance, troubleshoot connectivity issues, and ensure reliable service.

2.4 To send service updates, promotional offers, and relevant notifications (with your consent).

2.5 To comply with legal obligations, including government and law enforcement requests.

3. Sharing Your Information

We do not sell your personal information. However, we may share your data in the following scenarios:

3.1 With Trusted Partners: For billing, payment processing, and technical support.

3.2 With Third-Party OTT Providers: To activate and manage access to services like Disney+ Hotstar, SonyLIV, and others.

3.3 With Legal Authorities: As required by law or when requested by regulatory bodies or law enforcement.

3.4 For Business Operations: In cases of mergers, acquisitions, or transfer of assets, your information may be shared with the relevant parties.

4. Protecting Your Data

We take the security of your information seriously and implement the following measures:

4.1 Encryption: Data transmission is encrypted using industry-standard SSL technology.

4.2 Access Control: Only authorized personnel have access to your data.

4.3 Regular Audits: We conduct regular security checks to identify and address vulnerabilities.

4.4 Data Retention: We retain your data only for as long as necessary to provide services or comply with legal obligations.

5. Your Rights

You have the following rights regarding your personal data:

5.1 Access: Request a copy of the personal information we hold about you.

5.2 Correction: Request corrections to inaccurate or incomplete information.

5.3 Deletion: Request deletion of your personal data, subject to legal and contractual obligations.

5.4 Opt-Out: Opt-out of marketing communications at any time by contacting us.

To exercise these rights, contact us at support@bfinetworks.com or call 77000 28580.

6. Cookies and Tracking Technologies

We use cookies to enhance your experience on our website. Cookies help us analyze traffic, customize services, and provide a seamless experience. You can control or disable cookies in your browser settings, though some features of the website may not function properly.

7. Legal Compliance

As an ISP, we comply with applicable laws and regulations, including but not limited to:

7.1 Information Technology (IT) Act, 2000 and related amendments.

7.2 Telecommunication Regulatory Authority of India (TRAI) guidelines.

7.3 Legal obligations for data retention and sharing in compliance with government or law enforcement directives.

8. Changes to the Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services or applicable laws. Any updates will be posted on our website, and significant changes will be communicated to you directly. By continuing to use our services, you agree to the updated Privacy Policy.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

📞 Call: 9892680218

📧 Email: support@bfinetworks.com

🌐 Website: www.bfinetworks.com

By using our website or subscribing to our services, you consent to the collection and use of your information as outlined in this Privacy Policy.